U.S. Domestic Orders
We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.
We are are currently not accepting international orders on our website. We apologize for the inconvenience.
Order Processing Time
Please allow up to 7 business days for us to process your order. All orders processed after 4pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 4pm EST will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to Born Brands LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Born Brands LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made. No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Born Brands LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Born Brands LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit a ticket with photos of the damages and necessary information to support your claim and we will be happy to assist you.
We are aware of unauthorized parties selling counterfeit En Love on Amazon® and eBay®. We are alerting our valued customers, retailer and distributor partners that we are aware of this issue and actively working to resolve this situation. Please note that En Love will not be able to honor any exchange or refund for any products sold on Amazon® or eBay® by unauthorized retailers. We recommend that you use caution in buying products from unauthorized resellers as these products may have been tampered with or mishandled.
Born Brands LLC reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable.
Returns, Exchanges & Refunds
Once an order has been placed through the website or mobile app, we do not accept returns or exchanges. All sales are final. Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.
Purchases Made Through Retailers
Please contact the store where you purchased your products for a return or exchange. Born Brands LLC is unable to provide a return or exchange for a purchase made through a retailer.